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Delivery

UK*

Delivery Tier Courier Delivery Time  Cost
Orders under 20kg Royal Mail/ UPS 1-2 working days FREE
Orders over 20kg UPS 1-2 working days £10

 

Europe**

Delivery Tier Courier Delivery Time Cost 
Orders under £49.99 UPS 3-5 working days £10
Orders over £49.99 UPS 3-5 working days FREE

 

Rest of world

Delivery Tier Courier Delivery Time  Cost 
Orders under 10kg UPS Up to 14 working days £20


* UK delivery rates exclude Highlands and Islands, please refer to European rates.

** European delivery rate excludes Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino, Switzerland. Please refer to rest of world rates.

If you're concerned that your order has not arrived, please allow 5 working days before getting in contact. Send an email to our team at care@proper.co.uk or call our helpline on +44(0)844 9807000.

Returns
If your item(s) turn up faulty or you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 28 days of receipt.
Please note: returns cannot be accepted if the goods have been torn, damaged or tampered with. We ask you to take care of the goods you purchase while they are in your possession. This means that you may inspect the goods but tags should not be removed from any item and the original packaging should be retained.

Click here to complete our Returns Request Form and wait for authorisation from our customer service team.  All items should be returned in their original packaging with any attached documentation, tags and a completed returns form. Once we have received the item(s) back and they have been checked in we will issue you with a refund or exchange. Refunds can take up to 5 working days.

Please return your goods to:
DirekTek Ltd
5 Century Point,
Halifax Road,
High Wycombe,
Buckinghamshire,
HP12 3SL

Please note: if a non-faulty product is returned the customer will be responsible for paying for their own shipping costs. If a refund is received the cost of shipping will be deducted from the refund.

Warranty
In the event that a Proper product develops a fault our customers are covered by a 2 year warranty period.